I bought 4 greyhound tickets on line,but i didn’t recieve it.I am leaving from truckee soon,what should i do ,?

Truckee is one of the greyhound bus lines,,actually it is not a station that can sell tickets,and i phoned the customer assistance number,they told me to call back on due day,,i don’t get it ,,what does that mean??I am very worried cause i am leaving soon,,,,could somebody help me??

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